Supplier Solution Center News

Cooper facilities are undergoing an important transformation to one shared common platform, SAP, that will better connect our operations worldwide and streamline some of our business processes. This initiative will be accompanied by several process changes that will impact our clerical accounting functions. Last year we began to in-source our U.S. facility invoice processing to a shared service center. If you are reading this, then your division has already completed this change.

Our Corporate Office in Houston, Texas, has been setup to service your inquiries and payment issues for invoice activity on or after the transition date. Invoice activity before the plant’s transition date will be handled the same as it is today, by the local division. Commensurate with their go-live, however, invoice entry will be performed at our Shared Service facility in Mexico, and inquiries will be handled in Houston.

In order to ensure prompt and accurate payment to all of our suppliers, we are asking your Customer Service and Billing departments to ensure the following information below is included on your invoices. Any deviation from this request may lead to an unnecessary delay in the processing of your invoices. These billing changes must not apply to facilities you bill that are located outside the U.S. such as Mexico. For compliance to fiscal and customs practices, it is very important that international billing procedures continue as established by each facility in particular.

• Both the bill to and service name and address
• Valid Purchase order number as it appears on the actual Cooper purchase order (do not truncate)
• Accurate price per our purchase order
• Cooper material number
• Same unit of measure as stated on the Cooper purchase order
• Clear description of actual quantity shipped and being invoiced
• Clear description of any backorder quantities not being invoiced

This change will not affect our local purchasing operations. You should continue to contact those individuals you have worked with in the past regarding future procurement transactions. These individuals will also be in contact with you as needed to address any invoicing discrepancies. Our local facility, however, will no longer service your general payment status inquiries. Note that our checks will read, CBE Services, Inc., A Subsidiary of Cooper Industries.

We appreciate your patience during this transition. Your cooperation will help us maintain the level of service you are accustomed to receiving. Please contact us at the number above if you have any questions or concerns. Thank you and we look forward to doing more business with you in the future.

If you are a freight carrier, e-procurement supplier, or the location you currently trade with is not yet on Un1ty (SAP), please disregard this letter and contact your location.

If you are a supplier with one of Cooper's sites that have converted to Un1ty, your invoices must be mailed to the corresponding address below: