Contact Us

Eaton is dedicated to providing information to our customers.  Our award winning support teams are readily available to assist with your customer service, technical support or sales inquiries. 

For general information on Eaton's life safety and mass notification solutions, email


Facility Locations:

New Jersey
273 Branchport Avenue
Long Branch, NJ 07740
P:  (800) 631-2148
F:  (732) 222-8707

7246 16th Street East, Ste 105
Sarasota, FL 34243
P:  (800) 631-2148
F:  (941) 487-2389 

Questions, Comments, Feedback

For additional information or questions on Eaton's life safety & mass notification products solutions, please complete our Feedback Form.

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  Life Safety Notification (Wheelock) Mass Notification System (WAVES)
Hours of Operation Monday-Friday
8:00AM to 5:30PM (EST)
8:00AM to 5:00PM (EST)
Phone 1-800-631-2148, Option 2
1-800-631-2148, Option 2
Fax 1-800-232-6066  
null Life Safety Notification (Wheelock) Mass Notification System (WAVES)
Hours of Operation Monday-Thursday
8:00AM to 7:00PM (EST)
8:00AM to 5:00PM (EST)
8:00AM to 7:00PM (EST)
8:00AM to 5:00PM (EST)
After hours support also available upon request
Phone 1-800-631-2148, Option 3
1-800-631-2148, Option 3
Fax 1-800-232-6066 941-487-2389
Contact Region/Area of Responsibility Phone Email
Matt Johnson General information: life safety & mass notification solutions P:732-962-7810
Kathleen Mills Manager, Sales Admin P:732-962-7838
Jacquiline Townshend Strategic Account Manager 941-284-1056

Kevin Cartwright

Military Support, Europe
Andrew Dodsworth Canada 403-808-1174
Melinda Pfenning Southwest (AZ, CA, NM, NV)
Russ Ellis Northwest (AK, CO, ID, MT, OR, WA, WY) 
Tom Oberg Midwest (IA, KS, MO, MN, NE, ND, SD) 216-867-8572
Paul Mitchell
South Central (AR, LA MS, OK, TX)
null null null null
Todd Pelland Director, US Field Sales 609-216-2716
Mark Ingram Northeast (CT, MA, ME, NH, NJ, NY, VT) 215-681-4600
Mark Jones Carolinas (NC, SC, TN) 843-461-7003
Chance Wilson Southeast (AL, FL, GA) 813-508-0395
Rob Damato
Mid-Atlantic (DC, DE, MD, PA, VA, WV) 941-284-1240
Shawn Traylor Great Lakes (IL, IN, KY, MI, OH, WI) 859-492-2458

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