Resources

Energy Automation Solutions Product Support

To help us assist you with your problem, please take the time to prepare the following information before contacting technical support:

  • Your name and contact information
  • The product name and version
  • The operating system (Windows NT, 2000 or XP) with complete version number and installed service packs
  • A detailed description of the problem. Write down the exact text of any error message. If possible, describe the steps necessary to reproduce the problem

Sales Representatives

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  • CYME Power Engineering Software and Solutions

    Contact Information

    P: 450.461.3655, International and Canada
    P: 800.361.3627, USA and Canada
    F: 450.461-0966
    info@cyme.com

    North America, European Union, Africa
    Bert Evangelista - Sales Director

    Middle East, Asia, Oceania, Russia, Eastern Europe
    Badr Boushel - Sales Manager

    Latin America
    Silvina Sarmiento - Sales Representative

    Customer Support

    Hours:
    Monday - Friday
    8:00 - 5:00 EST
    support@cyme.com

    CYME Forum: Login

  • Product Support

    Advanced Metering Infrastructure
    AMR/AMI

    Volt/VAR Management
    Capacitor Bank Control

    Peak Load Management
    Demand Response
    Distributed Generation

    Condition Based Maintenance
    Power Breakers
    Transformers

    Customer Site:
    Login | Request Access

    Return Material Authorization Form
    Product Support

    P: 763.595.7775 or 800.815.2258

    Hours:
    Monday - Friday
    8:00 -4:30 CST
    A message will allow the caller to press a prompt key for emergencies which will trigger a page to our on-duty personnel for response.

    Data Access at the Enterprise
    IED Manager Suite
    Graphical User Interface

    Integration at the Substation
    HMI
    RTU
    Data Concentrator
    Substation Grade Computer
    Protocol Conversion

    Security In Depth
    NERC CIP Compliance
    At the Substation
    At the Corporate Level

    Customers Site: Login
    Partners Site:
    Login | Request Access

    EAS Service Maintenance Program
    Download (163 KB)

    Warranty:
    SMP Family of Products (PDF 43KB)
    Software Products (PDF 40KB)

    P: 418.834.0009

    Hours:
    Monday - Friday
    8:00 - 5:00 EST

    Feeder Outage Management
    Outage Detection
    Cycles Restoration
    Seconds Restoration
    P: 262.691.8218

    Relays
    Protective Relays
    P: 262.691.8501

    Controls
    Recloser Controls
    Regulator Controls
    Switch Controls
    Underground Distribution Switchgear Controls
    P: 800.497.5953

    Condition Based Maintenance
    Capacitors
    P: 864.941.3107

    Security In Depth
    For Rotating Devices
    P: 262.691.8501

    Warranty Service Request

    Hours:
    Monday - Friday
    7:00 - 5:00 CST
    Emergency support is also available 24 hours, 7 days a week.