Energy Automation Solutions Product Support

To help us assist you with your problem, please take the time to prepare the following information before contacting technical support:

  • Your name and contact information
  • The product name and version
  • The operating system complete version number and installed service packs
  • A detailed description of the problem. Write down the exact text of any error message. If possible, describe the steps necessary to reproduce the problem

Product Support

Advanced Metering Infrastructure
AMR/AMI

Volt/VAR Management
Capacitor Bank Control

Peak Load Management
Demand Response
Distributed Generation

Condition Based Maintenance
Power Breakers
Transformers

Customer Site:
Login | Request Access

Return Material Authorization Form
Product Support

P: 763.595.7775 or 800.815.2258

Hours:
Monday - Friday
8:00 -4:30 CST
A message will allow the caller to press a prompt key for emergencies which will trigger a page to our on-duty personnel for response.

Data Access at the Enterprise
IED Manager Suite
Graphical User Interface

Integration at the Substation
HMI
RTU
Data Concentrator
Substation Grade Computer
Protocol Conversion

Security In Depth
NERC CIP Compliance
At the Substation
At the Corporate Level

Customers Site: Login
Partners Site:
Login | Request Access

EAS Service Maintenance Program
SMP Gateway Maintenance Program
Visual T&D Maintenance Program
IMS Maintenance Program

P: 800-815-2258

E: EAS-Support@Eaton.com

Hours:
Monday - Friday
8:00 - 4:30 CST

Feeder Outage Management
Outage Detection
Cycles Restoration
Seconds Restoration
P: 262.691.8218

Relays
Protective Relays
P: 262.691.8501

Controls
Recloser Controls
Regulator Controls
Switch Controls
Underground Distribution Switchgear Controls
P: 800.497.5953

Condition Based Maintenance
Capacitors
P: 877.811.2613

Security In Depth
For Rotating Devices
P: 262.691.8501

Warranty Service Request

Hours:
Monday - Friday
7:00 - 5:00 CST
Emergency support is also available 24 hours, 7 days a week.

Sales Representatives

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West

Witham, Charles
CharlesEWitham@Eaton.com

Midwest

OPEN
PSMO-AllUsers@Eaton.com

South

Smith, Phil
PhilSmith@eaton.com

East

Caballero, Adam
AdamECaballero@eaton.com

Canada

Santamaria, Romualdo
RomualdoSantamaria@Eaton.com

Australia and New Zealand

Oong, Matthew
MatthewOong@eaton.com

West

Bussing, Scott
ScottEBussing@eaton.com

Southwest

Cowart, Steven
StevenCowart@Eaton.com

Midwest

Thorson, Thomas
ThomasRThorson@Eaton.com

Southeast

Brown, Michele
MicheleBrown@Eaton.com

Northeast

Scrima, Daniel
DanielScrima@Eaton.com

CYME Contact Information

Below contact information is for CYME Power Engineering Software and Solutions only. Please see above sections for other EAS product lines.

P: 450.461.3655, International and Canada
P: 800.361.3627, USA and Canada
F: 450.461-0966
cymeinfo@eaton.com

North America, European Union, Africa
Bert Evangelista - Sales Director

Middle East, Asia, Oceania, Russia, Eastern Europe
Badr Boushel - Sales Manager

Latin America
Silvina Sarmiento - Sales Representative

CYME Customer Support

Hours:
Monday - Friday
8:00 - 5:00 EST
cymesupport@eaton.com

CYME Forum: Login