Customer Service — 877.277.4636

U.S.A. and Canada Customer Service Center

The Customer Service Center for Eaton's Cooper Power™ series products is staffed Monday through Friday from 7:30 a.m. to 4:30 p.m. Standard Central Time. If a situation requires that you have to contact us after hours, please leave a message so we can give it immediate attention the following morning.

U.S. Customer Service Center

P: 262.524.3300
F: 262.524.3319
877.277.4636

Canadian Customer Service Center

P: 262.524.3300
F: 770.268.7599

Mailing Address:

Eaton's Cooper Power Systems Division
Customer Support Center
1319 Lincoln Avenue
Waukesha, WI 53186

Energy Automation Solutions Product Support

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Eaton is a recognized leader in providing transmission, distribution and generation solutions for the utility industry. Our products and services can enhance every aspect of your utility business – safety, reliability, compliance, cyber security and more. 

Due to our diverse client base throughout North America, each with unique situations concerning terrain, size of the service territory, number of customers and members, as well as other varying factors, we have had the opportunity to put our Energy Services Software, Yukon®, to the test and it has performed extremely well.

Whether you’re looking at an AMI/AMR, Demand Response, Capacitor Control, or Substation Monitoring solution, you can be sure we’ve used and installed a system similar to yours. We can provide you with advice and tips on what to look for in a desired system and you can have confidence in knowing that we will be truthful and honest when we discuss the capabilities of our system.

We also have sample specifications prepared to help utilities who desire to begin the request for proposal process. These sample specifications include possible questions and qualifications for utility solutions that optimize energy delivery, increase efficiency, improve processes, and help your utility run at its peak efficiency and effectiveness.

Eaton’s global footprint and extensive utilities presence means we can partner with your business—wherever it operates—offering local engineering, project management and service providers for immediate support to improve uptime, safety and reduce costs. Learn more about Eaton services for utility applications. 

Eaton has global team of utility application-specific experts with a track record of solving unique problems and managing complex, integrated solutions and turnkey projects. 

One of the biggest advantages in rolling out an AMI/AMR, demand response, capacitor bank control, or substation monitoring solution is clear and concise communication. With our extensive experience and four-phased approach, we make sure everyone is fully informed during each step in the process.

Our four phase process includes:

  • Discovery
  • Design
  • Development
  • Delivery

We recognize each project is unique and presents its own set of challenges, but we also know that from project to project there are standard tasks that need to be done. We work with you to create both the standard and customized tasks.

The Discovery phase begins with the kick-off meeting. We typically begin with a kick-off meeting to introduce all parties. During this meeting, we exchange contact information and establish relationships and establish clear lines of communication. Following the kick-off we coordinate a current and future state assessment.

Eaton has experienced great success in following this four-phased approach and working closely with utilities through each phase. In the next phases, we will help you with system programming and quality assurance, operational planning, implementation planning, an organization readiness and training plan, and a seamless transition once your system is ready to go live.

In addition to successful implementation practices, Eaton also provides in-depth system training for users and administrators of Yukon.

Eaton provides engineering services for the power industry and its customers with systems that meet the most demanding real-time and reliability requirements in a number of areas, including:

  • Electrical power substation automation
  • Integration
  • Communication
  • Instrumentation

Today, a growing number of utilities are choosing Eaton to assist in the implementation of their substation automation systems. They also choose Eaton to provide integration of IEDs at the enterprise level. When customization is required, Eaton's engineering team can leverage its existing product technology to develop a solution that meets a customer's exact requirements.

Our engineering services include:

  • Integration of protection, control and metering devices into local HMI and remote SCADA systems
  • Gateway configuration, logic design and implementation
  • HMI configuration
  • Product and protocol training