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It is Cooper Power Systems philosophy to provide service when the customer needs service and to go to extra lengths to accommodate our customers when they are faced with major systems problems due to natural disasters such as hurricanes, flooding, tornadoes, earthquakes, or ice storms.
The need—or possible need—for disaster response capability can be initiated from any source, and will frequently be triggered within CSC as a result of news bulletins.
It is, however, the responsibility of the Sales Engineers and/or their Sales Director to provide guidance to allow the CSC Management to establish the timing and extent of special coverage related to the Disaster Response Contact List.
Cooper Power Systems is dedicated to provide consistent and dependable service to our customers when it is critical. To ensure consistent handling of emergency orders occurring during your next emergency, please read our Emergency Shipment Policy Summary.
The following is the normal sequence of activities and assignment of responsibility:
|
ACTIVITY |
WHO IS |
|---|---|
| Determine need or possible need for disaster response. | Everyone |
| Reconfirm emergency contact list and send to affected Sales Engineers/Sales Management. | CSC Management |
| Contact CSC Management to establish time frame (days and extended hours) of service desired by Customers. | Sales Engineers |
| Notify Plant Location Contacts and Traffic Dept. regarding anticipated emergency shipping needs. | CSC Management |
| Notify Plant Location Contacts of anticipated special quick response requirements. | CSC Management |
| Establish staffing and extended hours required - notify affected Sales Engineers, Sales Management and/or Customers if unable to contact Sales Force. | CSC Management |
Assisting affected customers on a priority basis is of utmost importance and doing this requires a coordinated team effort from all areas of Cooper Power Systems.
Revised 3/06