Customer Service

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Our Goal

Faster turnaround on project pricing, applications layouts, technical support, and warranty services means superior service to our customers. Improved response time and faster problem solving can increase profitable controls business from satisfied customers.

Our Field Representatives are the most knowledgeable in the industry. They use their expertise in developing programs and providing training sessions that help you build business and increase satisfaction for your customers.

Each account receives the individual attention of a personal Customer Service Representative. The Customer Service Representative is responsible for the management of your account and the coordination of any special requirements needed. Continuous monitoring and training ensures that your Customer Service Representative will remain courteous, knowledgeable, concerned and be responsive to your needs.

If your Representative is ever unavailable, an equally experienced individual will be there to provide immediate assistance.

Contact

Eaton's Cooper Controls business has various customer service center locations around the world dedicated to supporting the business. We can be reached Monday - Friday 8:00 a.m. - 6:00 p.m. Eastern Time. We also provide voice mail coverage for calls received after normal business hours.

P: 1-800-553-3879
F: 1-800-954-7016
E: ControlsCustomerService@Eaton.com