• Service contracts available for additional system support
  • Technical phone support available
  • Lighting and lighting control warranty review and escalation
  • Product aftermarket support
  • System controls application expertise
  • Remote startup support and troubleshooting
  • Onsite startup for system setup and optimization


Lighting Controls Technical Support Hours:

Phone: +1 800 553 3879

Monday - Thursday: 8am - 7pm EST

Fridays: 8am - 6pm EST

Email: Controltechsupport@Eaton.com (USA)

      CANSupport@eaton.com (Canada)

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Software Updates, Drivers and Tools

To download new software updates, drivers and tools for your existing on-premises software application and lighting devices, please go to https://mycb.eaton.com.

Register your Eaton lighting control system now at MyCB to protect your system against cyber security threats and ensure that your system is always up to date.

What are the benefits of creating a mycb account?

  • Get instant notifications when new firmware updates are made available
  • Have access to the latest firmwares/softwares  that does not require service agreement and associated release notes in one place