29 June 2011
PRODUCT SAFETY RECALL—Sure Power Battery Separator Model Numbers 1314 and 1315
Sure Power, Inc. (Sure Power) has been producing quality, ruggedized power conversion and power management products for 52 years, with an outstanding record of performance in the challenging non-automotive transportation application environment.
Unfortunately, we have had reports of overheating, smoke and on rare occasions, fire, in battery separators models 1314 (serial number range 09004545 to 10008041) and 1315 (serial number range 09002323 to 10003168) (the thermal events). The products were sold in Australia by ARB Corporation Ltd (ARB) and/or re-sold by ARB customers. ARB also sold this product as part of their ARB Dual Battery Tray Kit.
We have been conducting an investigation, including extensive analysis and testing, and though we have not yet been able to determine the actual cause of the thermal events, we currently believe that some units may suffer an internal circuit board capacitor failure, which could lead to overheating, smoke and, on rare occasions, fire.
This may put our customers at risk of property damage or injury, and so we have decided to initiate an immediate recall of the products. We have attached a copy of the recall notice for your information.
If you have either of the affected products please immediately stop using it and either call Sure Power at 1-800-649-913 or e-mail at email@example.com for direction on how to exchange the product for an equivalent replacement product (12V 100A Red Arc SBI12 Battery Isolator) or a refund. Alternatively, please return the product to Sure Power at Reply Paid 2577, Sure Power, PO Box 2577, Smithfield NSW 2164, along with your name, address and telephone number, and specify whether you would prefer refund or replacement.
We are very dedicated to quality and excellence in customer service, and we apologize for any inconvenience this recall may cause. Please feel free to contact us with any question or concerns.
Very Best Regards,
James M Henley
Director, Quality Assurance