E-Commerce Capabilities

The Cooper Customer Center (C3) is available to assist you with your inquiries regarding real-time product availability, net pricing, order status, tracking Information, literature, training, events, news...and more!

Simply log in with your secure, personalized user ID & Password. The site is easy to navigate and provides immediate access to all the Cooper divisions you do business with.

C3 is currently available to Cooper authorized distributors and agents only.  If you do not have an ID and Password, you can request this on the C3 Login page, or through the contact avenues provided below.

• Visit C3 Website
  

We are committed to our customers and their need for reliable information. If you have questions or comments about C3 please contact us:

Account Setup or Tech Support -
Email:  C3HelpCenter@CooperIndustries.com
Phone:  (877) 995-5955

EDI is the communication of business information and transactions between two parties electronically. This type of communication benefits both sender and receiver by reducing the amount of human intervention and the possibility of errors.

Cooper B-Line supports the following EDI transactions:

• 810 - Invoicing (outbound)
• 850 - Purchase Order (inbound)
• 852 - Product Activity (inbound)
• 855 - Purchase Order Acknowledgement
• 856 - Advanced Ship Notice (outbound)
• 857 - Advanced Ship Notice with UCC-128 Shipment Feedback
• 861 - Receipt Notification

Questions regarding EDI should be directed to:

Shannon Kampwerth
EDI / E-Commerce Administrator
Email: Shannon.Kampwerth@CooperIndustries.com
Phone: 618-654-9137

• Download EDI Brochure

Cooper B-Line is a member of the Industry Data Exchange Associates (IDEA) and it's first initiative - the IDW. We recognize the value of our partnership and the need to synchronize our data with yours.

Together we can both enjoy the benefits of electronic commerce - increased sales and reduced costs of doing business- if we take the time to do it right. The IDW database has been populated and we continue to see that the data provided is correct and up-to-date.

Cooper B-Line has also acheived and continues to maintain Data Audit Certification (DAC) status for its entire Cooper B-Line, Inc. listing.

For more information regarding B-Line's IDW capabilities, contact: blineus@CooperIndustries.com

VMI is the process of a manufacturer replenishing a customer's normal stock inventory. This task is accomplished by the customer sending daily activity updates to the manufacturer. Then the manufacturer uses replenishment software in coordination with agreed upon service levels and desired turn levels to generate replenishment orders for the customer. With VMI, fill rates are maximized, total supply chain costs are reduced as errors and manual tasks are removed from the cycle, and inventory investments are minimized. 

B-Line is actively involved in creating VMI relationships between itself and its customer base.  B-Line features the Pan-Pro's VMI software, the premier provider of supply chain software.

For more information regarding B-Line's VMI capabilities, contact: blineus@CooperIndustries.com